We aim to make your purchasing experience as enjoyable and informative as possible from initial enquiry, through to reservation, completion and after you have moved into your new Home.
This document aims to describe the standards and levels of service you can expect throughout the whole process and beyond:
Prior to reserving your new home, we will provide you with full details and clear information as to the design and specification of your chosen house design, together with a copy of the site layout plan showing the surrounding area of our development, an estimate of any management fees to which you will be committed. A great deal of further information will also be provided to you in order to enable you to make an informed decision to purchase.
We are happy to commit to all our homes being purchased on a Freehold basis.
Our friendly and knowledgeable Sales Advisors from Peter Alan will assist you with any questions you may have both prior to you proceeding to reservation and throughout your purchase and will advise you of the choices and options available on your new home.
We will be available to answer any questions you may have and will provide you with any relevant contact details. We will give you a clear description of the purchasing process, together with details of how to cancel your reservation should you no longer wish to or be unable to proceed with your purchase. Your reservation will be subject to a 14 calendar day cooling off period within which you can cancel your reservation and receive a full refund of the £500.00 reservation fee. Following the cooling off period, in the event that you cancel your reservation we will pay your reservation fee back less our reasonable administrative and other costs incurred in processing and holding the reservation.
We will provide you with information as to the initial two year warranty provided by Davies Homes to cover your new home from defects through workmanship or materials. Your new home is also covered by the industry regulated 10 year NHBC Buildmark Cover (or other warranty provider).
We will provide you with information relating to manufacturers guarantees on the products within your home, such as the kitchen appliances, domestic sprinkler system, window frames, external doors and many other products used to construct your home.
We will keep you regularly informed as to progress of your new home and provide you with our best estimates as to when we anticipate your home will be ready for inspection and occupation.
Health & safety during construction
We always welcome you and your family to our developments, and depending on the build stage, allow you to view your home during construction. However, building sites can be dangerous places, therefore we ask that you make an appointment – to ensure your health and safety during the visit.
When visiting, please take the advice of our site teams at all times. Our main priority is to keep you and your family safe.
A home demonstration visit of your new home with our Site Manager and/or Sales Advisor can be arranged before you move in, giving you a room by room tour of your home and a demonstration of the appliances and fittings. This demonstration visit can be attended by yourself and/or your professional advisor.
We will inform you about the after sales service we provide and how to report any problems you may experience with your home in the correct method. We will follow the requirements of the Consumer Code as to response times to any complaints relating to your home or any other complaints relating to the level of service that you may have received.
Should you be dissatisfied with the aftercare you receive you can make a complaint under our formal complaints procedure details. If the complaint becomes a formal dispute you may refer it directly to the Warranty provider by way of resolution request and/or to the independent dispute resolution scheme.
Our Site Manager will contact you within four weeks following your occupation in order to ensure that you are happy with your new home and to assist you with any further questions or concerns that you may have as to your brand new home.
The Customer Code for Homebuilders is the rule book that all Home Builders have to follow and adhere to with their marketing, selling and aftersales care.
Please find the link to their website: https://consumercode.co.uk
In the unfortunate event you have any form of complaint as to our service or any other matter please email us on info@davies-homes.com or complete the online form below.
Steps we will take when dealing with a complaint:.
We aim to make your purchasing experience as enjoyable and informative as possible from initial enquiry, through to reservation, completion and after you have moved into your new Home.
This document aims to describe the standards and levels of service you can expect throughout the whole process and beyond:
Prior to reserving your new home, we will provide you with full details and clear information as to the design and specification of your chosen house design, together with a copy of the site layout plan showing the surrounding area of our development, an estimate of any management fees to which you will be committed. A great deal of further information will also be provided to you in order to enable you to make an informed decision to purchase.
We are happy to commit to all our homes being purchased on a Freehold basis.
Our friendly and knowledgeable Sales Advisors from Peter Alan will assist you with any questions you may have both prior to you proceeding to reservation and throughout your purchase and will advise you of the choices and options available on your new home.
We will be available to answer any questions you may have and will provide you with any relevant contact details. We will give you a clear description of the purchasing process, together with details of how to cancel your reservation should you no longer wish to or be unable to proceed with your purchase. Your reservation will be subject to a 14 calendar day cooling off period within which you can cancel your reservation and receive a full refund of the £500.00 reservation fee. Following the cooling off period, in the event that you cancel your reservation we will pay your reservation fee back less our reasonable administrative and other costs incurred in processing and holding the reservation.
We will provide you with information as to the initial two year warranty provided by Davies Homes to cover your new home from defects through workmanship or materials. Your new home is also covered by the industry regulated 10 year NHBC Buildmark Cover (or other warranty provider).
We will provide you with information relating to manufacturers guarantees on the products within your home, such as the kitchen appliances, domestic sprinkler system, window frames, external doors and many other products used to construct your home.
We will keep you regularly informed as to progress of your new home and provide you with our best estimates as to when we anticipate your home will be ready for inspection and occupation.
Health & safety during construction
We always welcome you and your family to our developments, and depending on the build stage, allow you to view your home during construction. However, building sites can be dangerous places, therefore we ask that you make an appointment – to ensure your health and safety during the visit.
When visiting, please take the advice of our site teams at all times. Our main priority is to keep you and your family safe.
A home demonstration visit of your new home with our Site Manager and/or Sales Advisor can be arranged before you move in, giving you a room by room tour of your home and a demonstration of the appliances and fittings. This demonstration visit can be attended by yourself and/or your professional advisor.
We will inform you about the after sales service we provide and how to report any problems you may experience with your home in the correct method. We will follow the requirements of the Consumer Code as to response times to any complaints relating to your home or any other complaints relating to the level of service that you may have received.
Should you be dissatisfied with the aftercare you receive you can make a complaint under our formal complaints procedure details. If the complaint becomes a formal dispute you may refer it directly to the Warranty provider by way of resolution request and/or to the independent dispute resolution scheme.
Our Site Manager will contact you within four weeks following your occupation in order to ensure that you are happy with your new home and to assist you with any further questions or concerns that you may have as to your brand new home.
The Customer Code for Homebuilders is the rule book that all Home Builders have to follow and adhere to with their marketing, selling and aftersales care.
Please find the link to their website: https://consumercode.co.uk
